Support

Before you reach out

Most questions are already answered in the FAQ on the homepage, it covers logging in, Shorts support, data privacy, and how VidIQ integration works.

Report a bug or ask a question

When reporting a bug, it helps to include: the channel or video URL you were on, what you clicked, what you expected to happen, and what happened instead. A screenshot makes it even faster to fix.

Common issues

• The "Popular recently" chip doesn't appear. Some channels don't show a Latest/Popular/Oldest chip bar at all (usually channels with very few videos), so there's nothing for the chip to attach to. Use the extension icon's side panel instead, it works independently of the chip.
• A Shorts tab scan is slow on a very large channel. Shorts don't carry a native upload date, so a windowed scan (anything other than "All time") has to check real dates for the most-viewed Shorts individually. This is a one-time cost per channel, later scans and window changes reuse the same result. You can also click Stop at any point to see partial results immediately.
• Comment count or transcript shows as unavailable. A small number of videos genuinely don't have a transcript, or a network request can fail. Try the download again.
• A field shows as "unknown." Exact publish date and like count are read from each video's own page. If YouTube's markup has changed or a request fails, that field falls back to "unknown" rather than showing something wrong. Try the download again.

Feature requests

Ideas for new platforms, features, or improvements are welcome at the same email above.